Smartroom

Getting started with storage

We work on a 4 week billing cycle starting from the date you move in. You will not be charged for storage until the day you move in and subsequent payments will be taken every 4 weeks from the day you move in.

Sure! Our friendly customer services team are here if you would rather book over the phone and to answer any questions you may have.

Call us on: 07555 459007

Our booking line is open Mon-Fri, 9 am – 6 pm and Sat, 10 am – 4 pm.

No, all fees are clearly listed within the booking process on the website and email so you can book with confidence.

There are only 3 charges:

Cost of storing your belongings – billed every 4 weeks from the day you move in

A collection fee depending on your location, floor number and availability of lift

A delivery fee depending on your location, floor number and availability of lift

Contents coverage charged depending of the value of your contents.

The Storage Unit cost and Contents Coverage fee is combined into one payment and is the amount you will be charged every 4 weeks after your initial payment.

If you make a reservation, we will get in touch with you during our office opening hours to confirm it. We will send you a payment link on the day of collection. The payment must be registered no later than the two day after your move-in date.

Before your move-in date, we will send you an email with your booking details.

We want you to have flexibility. With Smartroom, there is no notice period. Simply WhatsApp, email or call us and let us know when you intend to move out. You can stay with us for the whole period you have already paid for. We will not refund you for the period you have already paid for.

The minimum rental period is 2 weeks. If you need storage for a shorter period than 4 weeks please get in touch with our customer service team.
There is no limit to how long you can rent a storage unit.

Customers who select 26 or 52 weeks agreement will automatically qualify for a commitment discount of 10% and 15% respectively.

A new invoice is issued every 4 weeks.
If you have opted for a specific long-term agreement and choose to vacate early, we will charge you for the discount you have already been given.

Absolutely, we understand that storage needs can change over time and that’s why we offer flexible contracts allowing customers to grow or shrink their storage requirements as necessary. A phone call or email is all that’s required to enable a transfer.

Our warehouse is only two years old. We have customers who store water sensitive items such as electronics and furniture with no problems, and in some cases for years.
Our system controls temperature, condensation, ventilations and security system using renewable energy from solar panels on our roof.
Temperature in our warehouse never goes beyond 19°C and above 23°C.

Our warehouse is in gated area with the reliable alarm system and security patrol using CCTV and facial recognition cameras.

It is your responsibility to let us know if you need insurance for your belongings in your storage. We offer content coverage for as little as £1.99/week, for £2,000 worth of cover.

It is easy to upgrade your coverage. Get in touch with us to make sure you have the right coverage for your values. Below are few examples:
£5k cover for £4.99/week
£10k cover for £6.99/week

Our full insurance policy can be found here, in our https://smartroom.co.uk/terms-conditions/

Our policy provides cover for loss or damage from the following perils to your storage contents and/or personal
possessions:
Fire, Lightning, Explosion and Earthquake
Smoke
Theft or Attempted Theft
Riot, Civil Commotion, labour disputes or political
disturbance
Storm or Flood
Vandalism or Malicious Acts
Collision – Aircraft, Vehicles or Animals
Escape of Water or Oil.
Burst pipes
Sprinkler damage
Insect, Moth and vermin
Stock – (Silver and Gold Only)
Cover in transit – (Silver and Gold Only)
Subsidence, collapse or partial collapse of building

About our services

We can help you to to store spare stock, marketing materials or documents. We also offer fulfilment services for online retailers and brands. If you’re selling online and need to get your products to customers without any hassle, we can help. We’ll pack your orders and ship them to your customers.
Our team will be happy to move your company to a new office.
If you have any specific business requirements, please feel free to contact us.Yes, and we find that our services are perfectly matched to all business needs: convenient, competitively priced and stress free.

Smartroom is flexible—you can always add and remove items/boxes, and you’ll only pay for what you store. To give you an accurate rate, we’ll help you estimate how many boxes you need while you’re getting your quote. You can share the photos of your items for a better estimate. If on the day of your appointment, you use less or more space than originally quoted for, we’ll let you know and adjust your monthly rate accordingly.

Our Large boxes are 54cm x 45cm x 45cm.

We only charge you for the boxes you use. So if you are unsure, go ahead and order additional boxes as you will only be charged for the boxes you store.

You can take your best guess, as you can add and remove boxes and other items as often as you like 2 days before your order date. Once you’ve made a change, your price plan will be updated accordingly.

Our “ Large boxes” are 54cm x 45cm x 45cm.


We use the following box standards:
Small – combined width, height and length up to 110cm.
Medium – combined width, height and length between 110 and 130cm.
Large – combined width, height and length between 130 and 150cm.

Please ensure that you provide the correct box sizes.

We’ll change your pricing plan to the correct rate if you send in boxes that are larger than the category you selected.

We’ll store just about anything.

We’re storage experts, so we store your items with the care and ensure they can be stored for a long period of time. To ensure the safety of your items, we do not store:
Food and perishable goods including sauces (e.g. soy sauce and ketchup);
Birds, fish, animals or any other living creature;
Explosives, weapons or ammunition;
Any item which emits fumes, smell or odour;
Any illegal substances or goods illegally obtained;
Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
Chemicals, radioactive materials, biological agents;
Toxic waste, asbestos or other materials of a dangerous nature;
Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.
We do pack electrical stuff, but please note that we don’t provide compensation coverage for them in the event of damage or loss.
Any actively powered electrical appliances or devices, or items containing batteries
Musical instruments, sports goods and equipment not packed into a suitable travel case
A £20 handling charge applies for any suitcases, holdalls, luggage, and sports bags we receive that aren’t inside a box.
Plastic bags, plastic boxes, bin bags, canvas bags and laundry bags should be packed inside cardboard boxes for our storage.

Yes. There is space on the any side of the box to write your name, order number (e.g.3087) and box count (e.g. Box 1 of 4, 1/4, 2/4, 3/4, 4/4 etc.). Adding this information is essentially if you require individual boxes to be returned.
In addition, you should itemise each box (e.g. Box 1 kitchen utensils, Box 2 college books, Box 3 summer clothing etc.) and store this information safely. If you want a single box returned early, this list will help you specify which box number you need returned.
On arrival at our storage facility we apply a barcode to each box. This barcode is linked to the box number you have written on it. When you want a box returned just tell us the order and box number.

Yes, our sales representative will be able to answer all the questions regarding the storage of your items.

If you need help in parsing furniture, then indicate this in the questionnaire after placing an order or notify the sales manager. We will disassemble furniture and kitchens in large blocks for easy removal and transportation for an extra charge.

Yes, we can help you to gently pack your clothes and store them at our warehouse. We use 15 types of professional packaging.

Of course! You can schedule a pickup whenever you want to add items to storage. Pickups are starting from £9 per item/box, depending on your location for the pick up.

No, you are welcome to store as much as you need. However, 25kg is the maximum weight per box that our courier team can safely collect. 25 kg is the same weight as the checked baggage allowance for most major airlines.

If you’ve heavier or larger items we may still be able to help. Select the appropriate item type in “Other Items” and where necessary include a description of the item including its weight and size.
It’s important that you attach the right labels to each of your boxes and other items, so that we can track them at all times. Please note that unlabelled boxes and other items may not be collected if you packed yourself.

Yes, we store a range of larger items, many are already approved within our order process. Larger items not listed need pre-approval and must not weigh more than 25kg. During the online order process, you can check non pre-approved items with us.
A guitar should be packed into a guitar case and surfboard into a travel bag.

Smartroom can donate items on your behalf or alternatively we provide waste removal services. Please discuss this further with your sales manager.

Movers will come to you on the appointed day and time, pack your things, load them into a car and take them to the warehouse.

We’ve put together some tips to help you prepare for your movers visit.
Disassemble the furniture.
If you can, we recommend disassembling the furniture prior to the arrival of the movers: this will help reduce your costs of their work. If you want us to disassemble the furniture ourselves, please inform your sales manager.
Order boxes in advance
Group things by topic
For example, pack your skis, ski boots and winter clothing together so that you can easily order a return of your essentials when the next ski season starts. If you plan to ship your items internationally, we recommend to focus more on the weight, thus mixing different items to ensure you are within weight limit.
Pack tightly
Fill the void between the items with newspapers, paper filler, etc. so that your items take up less space and do not get damaged during transportation.

Self storage

Smartroom Storage is a valet storage service. We pick up, store and return your belongings within London. Our service is customisable, with several storage options to meet your specific needs. We provide box storage and bulky item storage all at an affordable price.
Choose between budget-friendly options, where you do more yourself, and Premium Service which includes additional help from Smartroom’s professional movers. We can also pick up additional items if you’d like to add to storage.

Valet storage, also known as ‘on demand storage’ or ‘full service storage’ is a white glove approach to storage. All you have to do is pack your belongings and we do the rest. Sit back, relax and enjoy your room! We can also help to pack and unpack your items.

What is the difference between valet storage and self storage?
The biggest difference between valet storage and self storage is the cost and convenience. When using self storage you are required to do everything yourself: buy boxes, rent a truck, sit in traffic (no thank you!) and physically load up the unit yourself.
With valet storage we come right to your door to pick up your boxes or items when you’re ready and then store them in our secure, climate-controlled facility.

Our Storage is a storage solution for everyone. The most common users of our service are:
Small apartment owners who want their space back
Londoners downsizing their living arrangements
Seasonal wardrobe storage
Students
Sport enthusiasts
Professional Organisers, interior designers & fashionistas
Landlords, Property Managers & Realtors
Businesses such as retail stores, condominium complexes, medial and legal firms…etc
Box storage is the ideal solution for students, home movers and small businesses that don’t have the time or means to visit a storage facility to deliver or collect their belongings.
For small businesses box storage can help you manage your inventory. Use our services to draw down on stock you store with us. You tell us what you need and when and we will deliver it straight to your shop.
We can also act as your showroom if you sell large goods in the UK. We can showcase your products to your potential customers and deliver goods to them.

We make self-storage easier by bringing the storage unit to you. Schedule an appointment, you pack your items or we happily do it for you and upload pictures to your chat with your sales manager.
When you’re ready, we come by to pick them up and store them in our facility.

Our warehouse are clean and have 24/7 security. Only trained warehouse staff can access the facilities, so your items are in good hands.

Packing

We use 15 types of professional packaging: small items boxes, wardrobe boxes with clothes hangers, blankets and stretch films for furniture, soft profiles for items with corners, paper fillers, air bubble wrap and foam rubber for fragile items. We bring it with us and select it depending on the subject – free of charge.
In addition, all boxes are sealed with sealing tape to ensure they are safe and unopened.

Yes, we always happy to help students with anything they need while they are back at home. To find out more information about our student package, please view the student package.

We’ll pack just about anything. We’re packing experts, so we pack your items with the care and ensure they can be stored for a long period of time. To ensure the safety of your items, we will not pack:
Food and perishable goods including sauces (e.g. soy sauce and ketchup);
Birds, fish, animals or any other living creature;
Explosives, weapons or ammunition;
Any item which emits fumes, smell or odour;
Any illegal substances or goods illegally obtained;
Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
Chemicals, radioactive materials, biological agents;
Toxic waste, asbestos or other materials of a dangerous nature;
Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.
We do pack electrical stuff, but please note that we don’t provide compensation coverage for them in the event of damage or loss.
Any actively powered electrical appliances or devices, or items containing batteries
Musical instruments, sports goods and equipment not packed into a suitable travel case
A £20 handling charge applies for any suitcases, holdalls, luggage, and sports bags we receive that aren’t inside a box.
Plastic bags, plastic boxes, bin bags, canvas bags and laundry bags should be packed inside cardboard boxes for our storage.

Not necessary! You don’t have to worry about packaging. Movers will bring packing materials, photograph and pack the items.
If you want to collect things in the box in advance, then tell your sales manager who will contact you after placing the order. We will bring you free boxes on the day of packing.

We recommend that you entrust the packaging of fragile items to movers. We will pack the vases and mirrors in special cardboard and bubble wrap, bottles, dishes, chandeliers, New Year’s toys and musical instruments will be additionally covered with paper filler. This way we can guarantee the correct and safe transport of the goods.
If you pack things yourself, then you are responsible for the correctness of the packaging. We will be happy to check the correct packaging of fragile items and repack them for an extra fee, if necessary.

Yes, please let your sales manager know the dimensions of your box. Please don’t risk damage to your stuff by using any old box. Never use boxes, like crisp boxes, which were originally intended for another purpose.

This item would be considered a bulky item and charged at £15/month. Examples of bulky items are bicycles, skis, suitcases, instruments etc.
However, for some international shipping, there are limitations on the maximum size of the boxes depending on the destination. Please check the dimensions with us.

You will only be charged for the number of boxes or larger items that you have stored with us.

Yes, you will need packaging materials to securely pack your items e.g., bubble wrap and packing tape. These can be ordered online.

While in a storage

We want your stuff to be safe. We’ll only open your box under exceptional circumstances.
The only reasons we would need to open your box are if we:
Suspected damage to your items, or other customers’ items
Suspected risk to our staff or premises
Suspected there was something stored that is prohibited
Suspected breach of our Terms and Conditions.
We may also open your box to repack it if there’s excess weight or inappropriate packing, or if you used your own boxes and they come apart on their way to our storage facility. We’ll always tell you if we’ve had to open or repack your boxes for any of these reasons.

Yes, we can provide you a list of the unique reference numbers for your boxes. These references can be matched with the itemised list you created when packing each box.

Our storage facility has state of the art security and does not require the use of locks for your items. Only trained warehouse staff can access the facilities, so your items are in good hands.

Move in/out of storage

You can let your sales manager know what boxes or items you want returned and when. You’ll have the option to choose between a Doorstep or Scheduled delivery. With our Doorstep delivery service, we’ll drop your items on the chosen day. Choose our Scheduled delivery service if you prefer to have your items moved to any room or floor during your selected arrival window. Deliveries are as low as £9 per item/box.

Yes. Just update your address with your sales manager to where you need the items sent back to and we’ll deliver them to the updated address. If you want them to be delivered to another person, please let us know. For the delivery, make sure they have a photo ID on them so that we can ensure that your belongings are being delivered to the correct person.

If you reschedule or cancel a pick-up/delivery after 12:00pm the day before your scheduled appointment, you will be charged a £20 fee.
We highly recommend to contact us as soon as possible to avoid any additional fees.

Yes, you can request the return of a single box or item. Please contact your sales manager, select the box / item to be returned and choose a date for the item to be returned.

We operate Monday – Friday from 8am to 8pm and Saturday, Sunday 9am-6pm. However, if you have a unique case and require a pick-up/delivery outside of these hours please reach out to your sales manager and we will try to accommodate this request.

When an appointment is created, it is your responsibility to ensure that someone is present at the address you provided to meet our driver for the deliver/collection. If someone fails to receive the delivery, it will be considered a failed delivery and be subject to a charge of £50.
If your driver or packer is required to wait for more than 10 minutes for any reason, the cost of the staffs’ time will be passed to you.
If you are not at the delivery / collection address at the time agreed, we will be unable to pick-up / drop off your boxes and will need to arrange a new time. This new delivery / collection time will be charged at £25.
If your driver is unable to deliver your stuff due to insufficient address information or an incorrect postcode, or if you’re not at home to sign for your delivery when your driver arrives, your stuff will be delivered safely back to our storage facility. You’ll need to order another delivery and will be charged again for delivery.
Do also let us know any special delivery instructions that could help us locate your address. If you’ve asked us to deliver your stuff to reception, be sure to get their permission beforehand and ensure that there’ll be someone available to sign for your stuff.

Yes! If you select a “Doorstep delivery”, our team can leave your items on your doorstep, or with your sales manager. Alternatively, please let know your sales manager you want to organise a move in remotely. Our team will video call on the job day and you will be able to monitor the process and let us know which items we should pack.

Just let us know before 12 pm the working day before your delivery. Your sales manager will be happy to re-arrange your delivery. If you reschedule or cancel your deliver after 12pm the working day before, there’ll be a £20 charge.
On our standard delivery service your driver will be with you any time between 7am and 7pm on the date you request. We’ll send you a confirmation email the day before delivery, which will include either an estimated delivery time or additional information on how to track your delivery.

To book the date your boxes are returned please contact your sales manager and schedule your preferred date. Our standard cut-off is 3.00pm, 5 days before you would like your boxes delivered to you. That means you need to arrange a Wednesday delivery on Thursday, Friday delivery on Saturday/Sunday/Monday and a Tuesday delivery on Wednesday.
The easiest way to do this is by messaging your sales manager on WhatsApp or email to notify us of your request.
On our standard delivery service your driver will be with you any time between 7am and 7pm on the date you request. We’ll send you a confirmation email the day before delivery, which will include either an estimated delivery time or additional information on how to track your delivery.

You can get your belongings back at any time. We will write off the payment for the remaining time and save space for you until the end of the paid period.
You can ask for your boxes back at any time during the month. If you signed up to a Longer Term Price Plan for your storage, then you’ll pay the same amount each month until the end of the plan.  The longer you commit to store with us, the greater the discount. We’ll recalculate your price plan and ensure you are only paying for the time you stored with us. This may mean you then lose out on your original savings from the lower rates.

Yes, the courier driver will call or message you when they are 15 minutes away from the collection address. Please ensure you have provided your UK phone number so we can contact you.

Of course! Please update your delivery address with your sales manager 24 hours before the delivery date as the latest.

Please contact your sales manager. We always aim to return your items as soon as possible.

Yes, if you are within our service area we can collect on Saturdays or Sundays.

Yes! We can ship your items overseas. If you need us to weigh or measure your boxes or make a list of your items before shipping we can do that for an extra charge.

To ensure the safety of your items, we do not store:
Liquids
Food and perishable goods including sauces (e.g. soy sauce and ketchup);
Birds, fish, animals or any other living creature;
Explosives, weapons or ammunition;
Any item which emits fumes, smell or odour;
Any illegal substances or goods illegally obtained;
Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
Chemicals, radioactive materials, biological agents;
Toxic waste, asbestos or other materials of a dangerous nature;
Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law.
We do pack electrical stuff, but please note that we don’t provide compensation coverage for them in the event of damage or loss.
Any actively powered electrical appliances or devices, or items containing batteries

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