Self-storage

Collection process

How collection process works

1. Estimate your storage needs

This will help you to get accurate quote and plan your storage move in better.

2. Get a quote

Get an instant quote online based on your address and amount of items.

3. We'll give you a call

We'll give you a call to schedule the collection and answer your questions.

4. Choose your option

Depending on your needs, we will offer collection from door-step, ground floor or self-loading.

5. Our team collects

Our movers will collect your items with utmost care and place them into storage.

6. Pay online

Once we measure your items with 3D scanner, we will send you the payment link.

Extra services

In addition to the collection of your items to storage, you can add these optional extra services to make your experience effortless.

Packing

We’ll bring all the packing supplies needed to efficiently pack and move your items.

Collection of additional items

Just let us know what items and when we need to collect.

End of tenancy cleaning

Our team will deep-clean your home using our approved checklist.

Ready to get a quote?

What happens after collection?

Measure

We measure the volume of your items to let you know the final storage unit needed.

Payment

We send you the online payment link.

More items

Request collection of additional items.

About collection process

Smartroom’s storage collection includes extensive benefits for an affordable, flexible alternative to traditional self-storage options. Getting your items into Smartroom is easy, and our team can offer different options to collect your items to adapt to your situation. The effortless process starts with selecting the amount of space you’ll need. Getting your items into storage is efficient and quick, and we have multiple options based on your needs. After you set a date with us, we’ll notify you of the movers’ ETA.

 

Flexible collection from your door-step

We understand finding storage can be stressful. And getting your items to storage even more stressful, especially in London. Booking man and van services always comes with high and hidden fees. Be prepared to deal with long waiting times and being charged on hourly basis, which means you will need to become full-time manager of the process. Instead, our team will arrive on the date and time you scheduled, and we’ll collect directly from your home, no matter what floor and how challenging it can get to squeeze that mattress. We will ensure we come with right-sized van and enough movers to ensure you don’t lift a finger.

Affordable collection from ground floor

If you mostly plan to store boxes and any items that can be carried by one mover, you can save on collection by choosing us to collect your items from ground floor. We always offer lower rate for collection from the ground floor. As our movers will spend less time to collect your items, we want to pass on the savings. This option is perfect if your building has enough space to place your items inside the building to avoid your items get wet.

Convenient collection by self-loading

Our most affordable and popular choice is self-loading. With this option we can offer more time slots and booking the date & time is more flexible. Our right sized van depending on your storage needs arrives right next to your building ensuring safe and quick loading. Our driver will help you to place the items safely inside the van while you will be able to load your items onto the van.

After selecting your option, Smartroom will give you time to pack up your things – or you can have us do it for you.

Easily access your items in storage 
As part of your subscription with Smartroom, items can be delivered at your convenience. Depending on how soon you need your valuables, we have multiple access options available within the customer portal. 

Give your items a home. Free up some space and start storing with smartroom.

The entire process can be completed online – from the selection of a unit to scheduling the collection – everything can be done on our website. You would like us to deliver your items to Barcelona? No problem! Just arrange an appointment with one of our smartroom managers.

You can ask us to clean, fix or sell your items while we store them for you in our modern facility. 

Our Ethos

We’re here because the self-storage industry has made it extremely expensive and complex to store your belongings, and we want to change that.

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Smartroom makes it easier and more affordable to store sustainably. To do better than wasting. To say no to stress altogether.

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